Touchpoints help you document meaningful interactions with candidates — such as phone calls, emails, or notes from a meeting — so your team has full visibility into the hiring journey.
📍 Step-by-Step Instructions
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Go to the Candidate Profile
From any job or the talent database, click on the candidate’s name to open their profile. -
Open the Activity Log
In the candidate profile, navigate to the Activity Log tab. This is where all logged interactions and updates are tracked. -
Click “+ Add Touchpoint”
At the top-right corner of the Activity Log, click the + Add Touchpoint button. -
Complete the Touchpoint Details
In the pop-up window:-
Touchpoint Type: Select from options like Call, Email, Linkedin InMail, etc.
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Date: Set when the interaction took place.
- User: Set which user made the interaction
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Notes: Include key context, outcomes, or next steps.
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Important: Touchpoint Notes are public to everyone on the hiring team. If you want to add a private note, you must do so directly from the notes tab.
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Save the Touchpoint
Click Save. The touchpoint will now appear in the Activity Log with a timestamp and author.