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CANDIDATE MANAGEMENT
Touchpoints help you document meaningful interactions with candidates, such as phone calls, emails, or notes from a meeting, so your team has full visibility into the hiring journey.
5 steps2 min read
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Step 1
Go to the Candidate Profile
From any job or the talent database, select the candidate's name to open their profile.
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Step 2
Open the Activity Log
In the candidate profile, navigate to the Activity Log tab. This is where all logged interactions and updates are tracked.
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Step 3
Select "+ Add Touchpoint"
At the top-right corner of the Activity Log, select the + Add Touchpoint button.
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Step 4
Complete the Touchpoint Details
In the pop-up window:
Touchpoint Type: Select from options like Call, Email, LinkedIn InMail, etc.
Date: Set when the interaction took place.
User: Set which user made the interaction.
Notes: Include key context, outcomes, or next steps.
💡 Note: Touchpoint notes are public to everyone on the hiring team. If you want to add a private note, do so directly from the Notes tab.
✓
Final Step
Save the Touchpoint
Select Save. The touchpoint now appears in the Activity Log with a timestamp and author.
That's it! Every touchpoint you log keeps the whole hiring team in sync on where things stand with a candidate.