---
title: How to Add a Touchpoint to a Candidate Profile
description: Touchpoints help you document meaningful interactions with candidates — such as phone calls, emails, or notes from a meeting — so your team has full visibility into the hiring journey.
---

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# How to Add a Touchpoint to a Candidate Profile

CANDIDATE MANAGEMENT

Touchpoints help you document meaningful interactions with candidates, such as phone calls, emails, or notes from a meeting, so your team has full visibility into the hiring journey.

5 steps2 min read

 

1

Step 1

Go to the Candidate Profile

 

From any job or the talent database, select the candidate's name to open their profile.

![Candidate profile opened from the talent database](https://help.scalis.ai/hubfs/Knowledge%20Base%20Guides/Creating%20touchpoint/1-find-candidate.jpg)

 

2

Step 2

Open the Activity Log

 

In the candidate profile, navigate to the **Activity Log** tab. This is where all logged interactions and updates are tracked.

![Activity Log tab on a candidate profile](https://help.scalis.ai/hubfs/Knowledge%20Base%20Guides/Creating%20touchpoint/2-select-activitylog.jpg)

 

3

Step 3

Select "+ Add Touchpoint"

 

At the top-right corner of the Activity Log, select the **+ Add Touchpoint** button.

![Add Touchpoint button in the Activity Log](https://help.scalis.ai/hubfs/Knowledge%20Base%20Guides/Creating%20touchpoint/3-add-touchpoint.jpg)

 

4

Step 4

Complete the Touchpoint Details

In the pop-up window:

 

**Touchpoint Type**: Select from options like Call, Email, LinkedIn InMail, etc.

 

**Date**: Set when the interaction took place.

 

**User**: Set which user made the interaction.

 

**Notes**: Include key context, outcomes, or next steps.

💡 **Note:** Touchpoint notes are public to everyone on the hiring team. If you want to add a private note, do so directly from the Notes tab.

![Touchpoint details pop-up window](https://help.scalis.ai/hubfs/Knowledge%20Base%20Guides/Creating%20touchpoint/4-fill%20out%20touchpoint.jpg)

✓

Final Step

Save the Touchpoint

 

Select **Save**. The touchpoint now appears in the Activity Log with a timestamp and author.

![Saved touchpoint shown in the Activity Log](https://help.scalis.ai/hubfs/Knowledge%20Base%20Guides/Creating%20touchpoint/5-touchpoint-complate.jpg)

That's it! Every touchpoint you log keeps the whole hiring team in sync on where things stand with a candidate.

 

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